PRIVACY POLICY

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Effective Date: 30th May 2025

This Privacy Policy outlines how Measure Health Ltd ("we", "us", "our") collects, uses, and protects the personal data you provide when using our website https://www.measurehealth.co.uk.

1. Who We Are

Measure Health Ltd is a UK-based health service provider. We are the data controller of your personal information for the purposes of data protection legislation.

Contact:
Email: clinical@measurehealth.co.uk
Registered Address: Unit 509, Centennial Park Centennial Way Elstree Hertfordshire WD6 3FG

2. What Data We Collect

We may collect and process the following personal data:

Name
Contact details (email, phone number)
Address (for billing/invoicing if applicable)
Health-related information you voluntarily provide
Appointment details and treatment preferences
IP address and browser/device information
Any communication via our website or email

3. How We Use Your Data

We process your data for the following purposes:

To schedule and manage appointments
To send invoices and confirmations
For medical suitability assessment (with consent)
To respond to your enquiries
To send updates or marketing (with your consent)
To improve website functionality and user experience
To comply with legal and regulatory obligations

4. Legal Basis for Processing

Under the GDPR, the lawful bases we rely on are:

Consent – for marketing and optional communication
Contract – for providing services and processing bookings
Legal obligation – for record keeping and tax compliance
Legitimate interests – for operational efficiency and website analytics
Explicit Consent – for processing special category health data

5. How Long We Keep Your Data

We only retain your data as long as necessary:

Basic personal/contact data: up to 7 years for legal/financial records
Health data: up to 7 years post-treatment (NHS/insurance compliance)
Analytics cookies: as per their expiration or upon user deletion

You may request deletion of your data anytime unless required by law.

6. Data Sharing and Storage

We do not sell your data. We may share it with:

Payment processors (e.g., Stripe, PayPal)
Booking systems (e.g., Wix Bookings or Calendly)
IT service providers (website hosts, email platforms)
Legal or regulatory authorities if required

All third parties are contractually bound to protect your data.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (the “right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time (if applicable)
Lodge a complaint with the ICO: www.ico.org.uk

8. Security Measures

We are committed to ensuring your data is secure. We use encryption (SSL), secure login systems, and regular audits to safeguard your information.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your browser to help the website function efficiently and provide analytics and personalisation features.

2. Types of Cookies We Use

Essential Cookies: Enable core functions like security and session management.
Analytical Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
Functional Cookies: Remember your preferences and settings.
Third-Party Cookies: From platforms like Instagram, TikTok, or booking widgets.

3. Managing Cookies

You can:

Accept or reject non-essential cookies via our cookie banner.
Change your browser settings to block or delete cookies.

Visit www.aboutcookies.org for guidance.

4. Updates to This Policy

We may update this policy from time to time. Please review this page periodically.

If you have any questions about this Privacy or Cookie Policy, contact us at:

Email: clinical@measurehealth.co.uk